If you’ve ordered something that isn’t quite right for you, you can return the product for a full refund within 30 days from the date of purchase.

Original shipping charges are non-refundable and the customer is responsible for return shipping charges. 

All returns valued at $300 or more are subject to a 20% processing fee. If multiple products were ordered, remaining products must be returned unopened for full refund. You should receive your refund within two weeks of our receipt of the product.

CalmWay reserves the right to refuse refunds or credits, at any time, for orders that exhibit indications of fraudulent behavior

To start a return, please get in touch with us at support@calmway.com.

You can always contact us for any return questions at support@calmway.com.

Please remember it can take time for your bank or credit card company to process and post the refund.
If more than ten business days have passed since we’ve approved your return, please get in touch with us at support@calmway.com

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right. We will pay the return shipping costs if the return is a result of our error (i.e., if you received an incorrect or defective item).

European Union 14-day cooling off period.

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.